SHIPPING POLICY
 
Standard shipping: Plants will be shipped bare-root. We do not wash or trim roots.
 
Priority shipping: Plants will be shipped in pot and soil.
 
Order Verification: Please double-check your order details and personal information before submitting.
 
Winter Shipping (Recommended for Frost-Tender Plants): To protect plants from cold during transit, we highly recommend adding a 72-hour heat pack and Priority shipping. (Please contact us if you need assistance).
 
Weather Delays: We reserve the right to postpone shipping during inclement weather to ensure plant safety. You will be notified if your shipment is delayed.
 
Shipping Destinations: We currently ship within the USA only.
 
Our mission: The health and safety of your plants are our top priority in all packing and shipping decisions.
 
**RETURN & REFUND POLICY**
 
- **No returns** on live plants.
- **Damaged in Transit?** Contact us **immediately** (within 24 hours of delivery) with photos to file a claim.
- **Unsatisfied?** Keep the plant **unpotted and dry**, and message us within 3 days of delivery. We’ll work with you to resolve the issue.
 
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**Let’s Grow Together!** 🌵
We’re committed to ensuring your plants thrive. Don’t hesitate to ask for advice—your success is our priority!
 
Yours,
Echo's Cacti and Succulents